Refund policy

Return and Exchange Policy
sohilla.com

At sohilla.com, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Return and Exchange Policy explains in detail the procedures we have in place to make returns and exchanges easy. For any questions or return requests, please contact us via our support email: support@sohilla.com

1. General Returns and Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, unfortunately, we cannot accept your request.

Returned or exchanged items must be in their original condition, unworn, unwashed, and with the original tags still attached.

2. Return and Exchange Procedure

To initiate a return or exchange, follow these steps:

  1. Contact us by email at support@sohilla.com, stating your order number, the item(s) you wish to return or exchange, and the reason for your request.

  2. Our customer service team will review your request and provide you with the necessary instructions for the return or exchange, including the return address.

  3. Carefully package the item you are returning, making sure to include the invoice or a document with your order number.

  4. Ship the item to the address we provide. You are responsible for return shipping costs, except in cases of defective products or errors on our part.

  5. Once we receive the returned item, our team will inspect its condition. If it meets our return criteria, we will proceed with the refund or exchange.

3. Refunds

Refunds will be issued within 2 days of receiving the returned item. The refund will be processed using the same payment method as the original purchase.

Original shipping fees are non-refundable, except in the case of defective products or errors on our part.

4. Defective Products or Order Errors

If you receive a defective product or if we made a mistake with your order, please contact us immediately at support@sohilla.com. We will cover the return shipping costs and arrange for a prompt refund or exchange.

5. Contact Us

If you have any questions or concerns about our return and exchange policy, or if you need assistance returning an item, feel free to contact us at: support@sohilla.com

Our customer service team is here to help you.
At Sohila.com, we strive to ensure your satisfaction at every step of your shopping experience. Thank you for trusting our brand — we are committed to resolving any issues quickly and efficiently while providing you with exceptional quality products.